Overview

At Pearls and Charms, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process, subject to the terms below.

Returns

• Eligibility: Returns are accepted within 7 days of receiving your order. The item must be unused, unworn, and in its original packaging with all tags intact.
• Non-Returnable Items: Customized, personalized, or sale items cannot be returned unless they arrive damaged or defective.
• Return Process:
  1. Email us at [your email] with your order number and reason for return.
  2. Once approved, send the item back to our return address at your own expense.
  3. After inspection, we will process your refund or exchange within 5-7 business days.

Refunds

• Refund Method: Approved refunds will be issued via the original payment method or in the form of store credit (as per your preference).
• Processing Time: Refunds may take 7-10 business days to reflect in your account.
• Damaged/Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with pictures, and we will arrange a free replacement or full refund.

Exchanges

• We offer size and product exchanges within 7 days of purchase, subject to availability. The exchanged item must be in its original condition.
• Customers will bear the shipping costs unless the exchange is due to a mistake on our end.

Need Help?

For any questions, feel free to contact us at help@pearlsandcharms.pk